Last Updated: November 2024

At Change of Phase Consulting Ltd (“we”, “our”, “us”), we understand the importance of protecting your personal information and are committed to maintaining the privacy and security of the data you share with us. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and the rights you have over your data. By visiting our website (the “Website”), submitting personal information via our Information Collection Form (“Form”), or interacting with us, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain data that is automatically collected when you use our Website. The types of personal information we collect may include:

• Personal Identification Information: This includes your name, email address, physical address, phone number, and any other contact details you provide.
• Demographic Information: Such as your job title, company name, professional qualifications, and other business-related information.
• Usage Information: We collect technical data such as your IP address, browser type, device type, pages visited on our Website, and other interaction data. This helps us understand how users engage with our Website and optimize the user experience.
• Communication Data: Any correspondence with us, including emails, phone calls, and chat interactions, which may contain your personal information.
• Feedback and Survey Responses: Information that you voluntarily provide through surveys, feedback forms, or other customer research efforts.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to gather information about your browsing behavior, preferences, and to provide a more personalized experience.

2. How We Use Your Information

We use the personal information we collect to improve and provide the services you request and to support our legitimate business interests. Specific uses include:

• Service Delivery: To respond to your inquiries, provide the consulting services or other services you have requested, and fulfill any contractual obligations.
• Customer Support: To offer technical support, resolve issues, and respond to your queries, requests, or concerns.
• Website Improvements: To analyze user behavior, improve the design, functionality, and performance of our Website, and enhance the overall user experience.
• Marketing and Promotional Communications: To send you information about our services, promotions, and updates, if you have opted-in to receive such communications. You can unsubscribe from these at any time.
• Compliance: To comply with applicable legal obligations, regulatory requirements, or respond to requests from law enforcement or legal authorities.
• Business Operations: To manage our internal operations, conduct business analysis, and ensure compliance with our policies and procedures.

3. How We Collect Your Information

We collect your personal information through several means, both actively and passively:

• Direct Collection: When you submit information through the Information Collection Form, contact us via email, or otherwise interact with us on our Website.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track your interactions with our Website. Cookies allow us to remember your preferences, tailor our services to your needs, and enhance the user experience.
  • Cookie Types:
    • Necessary Cookies: Essential for the Website’s operation.
    • Performance Cookies: Help us analyze how visitors use the Website.
    • Functional Cookies: Enable the Website to remember user preferences.
    • Targeting/Advertising Cookies: Used to track your browsing behavior for personalized marketing.
  • You can manage or block cookies through your browser settings, but please note that disabling cookies may impact the functionality of the Website.
• Automated Data Collection: We may also automatically collect data on how you interact with our Website using tools like Google Analytics and other third-party services. This data helps us understand user behavior and improve our Website.

4. How We Protect Your Information

We are committed to protecting your personal information and use reasonable physical, technical, and administrative safeguards to ensure its security. Some of the measures we implement include:

• Encryption: We use encryption technology (such as SSL/TLS) to protect sensitive information when it is transmitted over the internet.
• Access Control: Only authorized personnel have access to your personal information, and we maintain strict controls on who can view and modify your data.
• Data Retention: We will retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
• Regular Audits: We perform regular security audits to assess our security practices and ensure your data is protected.

Despite our best efforts to protect your data, no method of transmission or storage can be guaranteed to be 100% secure. We encourage you to take your own precautions to protect your personal information, such as using strong passwords and secure connections.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors or service providers who assist us in operating our Website, providing services, or conducting business activities (e.g., web hosting, payment processing, email services). These service providers are obligated to use your personal information only for the purposes we specify and are required to implement security measures to protect it.
• Legal and Compliance: We may disclose your personal information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal requests. We may also disclose your data if necessary to enforce our Terms of Service or protect the rights, property, and safety of Change of Phase Consulting Ltd, its employees, customers, or others.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of such changes and ensure your data is appropriately protected.

6. Your Rights and Choices

You have several rights regarding the personal information we hold about you:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: If any personal information we hold is inaccurate or incomplete, you can request that it be corrected.
• Deletion: You can request that we delete your personal information, subject to certain exceptions (such as when we need to retain data for legal or contractual purposes).
• Opt-Out: If you no longer wish to receive marketing communications from us, you can opt-out at any time by clicking the unsubscribe link in our emails or contacting us at [email protected].
• Data Portability: You can request a copy of your data in a commonly used, machine-readable format.
• Cookie Preferences: You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact the functionality of the Website.

If you wish to exercise any of these rights or have concerns about how we handle your personal information, please contact us at [email protected].

7. Third-Party Websites

Our Website may contain links to third-party websites that are not owned or controlled by Change of Phase Consulting Ltd. We are not responsible for the privacy practices, content, or security of these third-party websites. We encourage you to review their privacy policies before submitting any personal information to them.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we will securely delete or anonymize your data. If you request to delete your personal information, we will take reasonable steps to honor your request unless we are required to keep it for legal, accounting, or business purposes.

9. Children’s Privacy

Our Website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records. If you believe that we may have inadvertently collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Continued use of our Website after any changes have been posted constitutes your acceptance of those changes.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Change of Phase Consulting Ltd
Email: [email protected]
Telephone: 1-866-960-9296
Address: 339 – 17 Fawcett Road, Coquitlam, British Columbia, Canada

This Privacy Policy is designed to be as transparent and comprehensive as possible, ensuring you understand how Change of Phase Consulting Ltd handles your personal information. By continuing to use our website, you acknowledge that you have read and agreed to this Privacy Policy. If you have any questions or concerns, please don’t hesitate to contact us.